Return & Exchange Policy (Egypt) β Cash on Delivery (COD) / InstaPay on delivery.
You may request an exchange within 14 days of receiving your order. Items must be unused, in original condition, and in full, intact packaging.
You may request a return within 14 days of receiving your order only in the following cases:
Items must be unused, in original condition, and in full, intact packaging.
Some promotional offers may be governed by additional conditions that differ from the general return and exchange policy.
If an order benefits from a promotional offer, returning the full invoice may be required and partial returns may not be accepted.
Customers are allowed to inspect the order upon delivery to ensure product quality.
Order splitting upon delivery is not allowed. The order must be either accepted in full or returned in full to the courier, according to the policies of our partnered shipping company.
We currently accept Cash on Delivery (COD) or InstaPay on delivery. Refunds for returned orders are processed within 10 to 14 business days after we receive and inspect the returned items, and will be transferred via bank account, InstaPay, or any other mutually agreed-upon method.
To request an exchange or return, please contact us and share your order number and a clear photo (if thereβs a defect).